Syabas To Our Security Guards!!

Dear Residents

It has been nearly six months since we adopted the security protocol in our area. While we cannot prevent 100% crime from happening but in general the security in our area has improved tremendously. Having security guards manning the six (6) entrances to our area and constant patrolling have created sense of security to the residents. The residents can now have peace of mind going to bed at night without constant fear of break-ins.

Our security services has transformed for better as time progresses. These security guards need to be commended. They are now more alert and have adapted well in recognising and differentiating residents from none residents.

I too have experienced the efficiency of our security guards. On 18th October 2009, I and my family were out attending my sister’s Raya Open House when I noticed a missed call on my phone. Upon calling the number, it was our security guard who had called me to inform that one side of my auto gate was opened and after ensuring everything was alright they manually closed the gate.

When I came back, the auto gate was closed and after reviewing my CCTV, I noticed that the gate was left open by my sons who forgot to close the gate when they went out. Subsequently, the security on motorbike passed by and stopped to look at my opened auto gate. I could see him making a phone call and subsequently closed the gate manually. I’m not the only resident who has encountered these experiences from our security guards. Below is the comment by one of our resident to our Secretary.

Dear Hj Mohd Noh,

I would like to compliment our security services based on a recent experience that I encounter.

This happened last Friday early morning. At about 3.30am, my house alarm triggered. Upon checking the alarm control unit, it was discovered that the problem was located at the ground floor, back quadrant of my house. I immediately disarmed the alarm and called the security number. In less than 2 minutes, the security team consisting of two personnel were already at my premises combing the house area. They spent quite some time going through the procedures and even went to the extent to checking inside the drains located at the front, side and back of the house. Until they were completely satisfied, they then left the house after I felt it was safe for them to leave. In the morning, the supervisor called me again to check whether everything was okay.

The cause of the alarm triggering may be the contributed by other factors besides solely by thieves but the security personnel did not take any half chances but instead went through a thorough procedure in ensuring our safety. This was indeed a commendable service by our security team in ensuring the safety of residence of SS19/1.

Also, a neighbour of mine who did not subscribe to the security services recently told me that he was stopped by the security personnel at the entry point after returning at about 2am caused he did not have the security sticker on his car. After a few minutes of convincing the security personnel, he was finally allowed in but was escorted till his house by security personnel. This is to ensure that he was a genuine resident. While he was a bit annoyed with the inconvenience caused, he nevertheless was pleased with way the security team went about with their duties. I hope he will sign up soon!

My gratitude to the Residence Association and Security team. The community feels much safer now.

Regards,
shahrein zainal
Jalan SS 19/1H,
Subang Jaya.